E-commerce
Your support inbox.
Automated at scale.
Stop spending 4hrs a day answering "where is my order?". Niyog AI handles order status, returns, COD confirmation, and repeat purchase follow-ups — so your team can focus on growth.
82%
Fewer manual queries
29%
Repeat purchase rate (was 18%)
Same day
Return initiation
5.6×
More Google reviews
Before vs. after Niyog AI
Before
200+ order status queries every day — team drowning in WhatsApp
After
Alex handles 82% of queries automatically — team only touches escalations
Before
Returns take 4–6 days to initiate — customers frustrated
After
Return initiated same day via WhatsApp flow, tracking sent automatically
Before
Repeat purchase rate is low — no post-purchase engagement
After
Day 3 + Day 14 follow-up sequence drives reviews and repeat orders
Agents deployed for e-commerce
Order Status Bot
Customers ask "where is my order?" — Alex answers in seconds with tracking link
Return Initiation Flow
Structured return process over WhatsApp — same-day initiation
Post-purchase Follow-up
Day 3 check-in + Day 14 reorder nudge — drives loyalty and reviews
Review Request
Automated review request 7 days after delivery
COD Confirmation
Confirms Cash on Delivery orders before dispatch — reduces RTO
“Customers now feel like they're buying from a proper brand, not a one-person shop. Our repeat purchase rate went from 18% to 29% in 90 days.”
Priya Sharma
Founder · StyleKart, Delhi NCR
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